iQteco is a communications integration tool for enterprise sales and support teams. Its core offering is not a standalone chatbot, but the integration of phone systems, WhatsApp Business, Kommo, and Bitrix24 CRM, with AI Speech Analytics layered on top of call recordings. The official site highlights features such as one-click calling inside the CRM, automatic call logging, automatic lead/deal creation, and unified handling of WhatsApp messages, images, and files within Bitrix24.
Its AI capabilities are mainly focused on call analysis. According to the site, the system is powered by ChatGPT and can automatically transcribe and analyze call recordings, understanding conversation context rather than simply searching for keywords. Managers can define required scripts, sales stages, and behaviors to avoid, after which the system generates scores, performance reports, and insights inside the CRM. In the WhatsApp solution, the MAX plan also includes voice message transcription based on OpenAI Whisper.
On the integration side, iQteco offers relatively deep support for Bitrix24 and Kommo. Its phone integration supports incoming-call customer card pop-ups, a built-in softphone, automatic deal/lead creation, and call recording archiving. The WhatsApp integration supports multiple numbers, Open Channels routing, automatic lead creation, team queues, media files up to 100MB, and real-time delivery via webhook.
The most clearly published pricing on the official site is for WhatsApp Integration: START at $15/month, INBOX at $30/month, PRO at $45/month, and MAX at $90/month. Semiannual billing gets 10% off, while annual billing gets 20% off. The main feature differences are in outbound conversation initiation, number of active chats, group chats, and Whisper transcription. The page also mentions a 5-day trial for each messenger, while another description refers to a 3-day trial for the first instance. Public pricing for phone integration and AI Speech Analytics is not shown; users need to request a demo or contact sales.
The main advantage is that the workflow is clearly closed-loop: sales calls, WhatsApp conversations, CRM records, and quality assurance reports can all be connected. This makes it suitable for teams that already rely heavily on Bitrix24 or Kommo. The multilingual site also includes Simplified and Traditional Chinese entry points. The limitations are that the official site does not disclose AI accuracy, supported languages, Chinese speech performance, false-positive handling, or detailed data compliance information. On privacy, we only found mentions of enterprise-grade security, 99.9% availability, Wasabi S3 storage, and no local cache, but not a more complete policy.
iQteco is better suited to SMB sales teams, customer support managers, call quality assurance teams, and companies that want to consolidate WhatsApp communications into Bitrix24. It is less suitable for businesses using other CRMs, requiring on-premise deployment, or needing strong auditability for data compliance. The official site does not specify accessibility from mainland China; meanwhile, WhatsApp typically faces network restrictions in mainland China, and payment methods are not disclosed. Alternatives to compare include Bitrix24βs native features, Respond.io, WATI, Trengo, Aircall, and CloudTalk.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on iqteco.com official site.
iqteco.com is an United States AI Apps provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach iqteco.com directly.