Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Cloudphone is a business communications and phone system provider for Irish businesses, offering Cloud/Hosted PBX, on-premise PBX, SIP Trunk, Matrix Hospitality PBX for hotels, contact centers, and indoor mobile coverage solutions. It is not positioned as a purely self-service cloud communications platform, but rather as a telecom integrator focused on project delivery and local service, emphasizing consulting, installation, migration, and ongoing support.
In terms of channels, Cloudphone covers VoIP phones, cloud PBX, SIP, trunking, contact centers, call recording, hotel phone systems, Wi‑Fi, and 2G/3G/4G/5G indoor coverage. Hospitality is one of its standout use cases: the website states that 250+ hotel customers in Ireland use Matrix Hospitality PBX, with support for front desk operations, room status, wake-up calls, minibar billing, DND, call billing, and more. For integrations, the materials mention Salesforce, MS Teams, Oracle Hospitality Opera, Micros-Fidelio, the FIAS protocol, PMS middleware, and built-in open APIs in the PBX. The contact center supports on-premise or cloud SaaS deployment, real-time wallboards, historical reporting, recording, supervisor monitoring/whispering, remote agents, and unlimited queues.
Pricing transparency is average. The Hosted page shows “Business Solution €10,” but it does not specify whether this is a monthly fee or another billing period, nor does it detail the included number of users, call minutes, numbers, hardware, or support scope. The contact center page says pricing is lower and based on perpetual licensing, even claiming to be around one quarter of some major competitors, but no official price list is provided. Overall, the model still relies mainly on inquiries and scheduled consultations.
The advantages are its Ireland-based local team, support for on-site surveys and white-glove installation, and ability to handle migrations from legacy systems such as Nortel, Avaya, Samsung, Siemens, and Cisco, making it suitable for organizations that do not want to overhaul their phone systems themselves. Its solutions cover both cloud and on-premise deployments, with relatively complete offerings for hotels and multi-site scenarios. The drawbacks are that it does not publicly disclose SLA, availability, voice quality metrics, full API documentation, or data compliance details; key compliance information around GDPR, recording retention, and data residency is also insufficient.
Cloudphone is better suited to local Irish SMEs, hotels, healthcare, education, public-sector organizations, multi-site businesses, and institutions that need a smooth migration from traditional PBX to cloud telephony. If you need global self-service activation, transparent API billing, or verification of accessibility from mainland China, the currently available public information is insufficient. Its access status from China cannot be determined from the text and is assessed as unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on cloudphone.ie official site.
cloudphone.ie is an Ireland Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach cloudphone.ie directly.