cleararrival.com

What It Is

ClearArrival is a real-time arrival tracking and customer communication platform for field service teams in plumbing, HVAC, electrical, roofing, pest control, and similar industries. Its main goal is to reduce repeated customer calls asking “where is the technician?” by sending tracking links via SMS or email, allowing customers to view the technician’s location, ETA, queue position, and delay alerts in a browser.

Core Features

The product covers three roles: dispatchers, technicians, and customers. Dispatchers can create jobs, assign technicians, view a live fleet map, drag and drop schedules, automatically sequence routes by location, and send tracking links via SMS/email. The technician side supports iOS, Android, and mobile browsers, with queue view, an On My Way button, offline mode, completion notes, and before/after photos. Customers do not need to download an app to open the live map. The system can also generate service records and send review requests after job completion. For integrations, Google Calendar is already supported, QuickBooks Online can create draft invoices, and Zapier and Webhooks are available; ServiceTitan, Housecall Pro, and Jobber are still in development.

Pricing and Trial

The marketing page lists Solo at $129/month for 1–3 technicians, Growth at $35/technician/month for 4–15 technicians, and custom pricing for Enterprise; annual billing saves 20%. However, the Terms of Service mention different pricing, such as Starter at $49/month and Growth at $29/technician/month, creating an inconsistency that should be confirmed with the official team before purchase. The 14-day free trial requires no credit card, supports up to 10 technicians, and includes full feature access.

Pros and Cons

The strengths are its highly focused use case: app-free customer access, real-time ETA, automatic delay alerts, and dispatch visibility can directly improve service communication. The SMS, email, map, and review-request workflow is also fairly complete. The drawbacks are that it is not a full FSM or financial system and does not handle customer payments; SOC 2 is still in progress, some major FSM integrations are unfinished, and the publicly listed pricing is inconsistent.

Who It’s For and Access from China

ClearArrival is best suited to field service companies in the U.S. market that already have dispatching needs and want to improve the customer arrival experience, especially teams with dispatchers and multiple technicians. The main content does not state whether access from China, SMS delivery, map experience, or payment availability works reliably, so these should be considered unknown. Companies in China may also want to evaluate local alternatives for work order dispatching, field service management, or customer notifications.