cad911.com

What It Is

Command & Dispatch is an integrated command-and-dispatch platform for public safety, covering police, fire, EMS, and PSAP communications centers. It brings NG911 call taking, CAD dispatch, in-vehicle MDTs, iOS/Android Mobile CAD, and RMS records management into the same incident and audit chain, with the goal of reducing switching between multiple vendor systems.

Core Capabilities

The platform has a very complete module set. NG911 supports voice, Text-to-911, RTT, multimedia, ECRF/LIS/PIDF-LO; the CAD console provides incident queues, tactical maps, unit management, PTT, and CAD-to-CAD interoperability. MDT emphasizes a native in-vehicle Windows client, NCIC/state queries, AVL, BWC pairing, offline fault tolerance, and a 10-33 emergency button. RMS covers cases, people, vehicles, evidence, citations, warrants, and archiving, and includes NIBRS/UCR reporting. For collaboration, it supports multi-agency ECD, shared dispatch, separate records, ACLs, and centralized auditing.

Pricing and Deployment

Pricing is not public and requires talking to sales. Plans are divided by deployment scale—Single Agency, Multi-Agency & ECD, and Multi-State & Federal—rather than by feature tier; all plans include NG911, CAD, MDT, Mobile CAD, and RMS. Secure cloud hosting is the default, with native desktop, in-vehicle client, browser, and mobile access available. At the federal tier, GovCloud, dedicated isolated infrastructure, and hybrid topologies are optional.

Security, Integrations, and Support

The materials emphasize CJIS, NENA i3, and SOC 2 Type II, with TLS 1.3, MFA, endpoint authentication, row-level agency isolation, immutable audit logs, and more. Its integration ecosystem is heavily public-safety-oriented, including Telex/C-Soft, MCPTT, Axon, Flock Safety, Motorola, Telnyx, LiveKit, NCIC/state CJIS, and others. Support scales with the plan; from Multi-Agency upward, 24/7 support, a dedicated CSM, and migration services are included.

Pros, Cons, and Best Fit

Its strengths are a strong closed loop for vertical public-safety workflows, no feature lockouts through module-based upselling, and clear design around disaster recovery and inter-agency collaboration. Drawbacks include opaque pricing, limited API/developer information, and a strong dependency on U.S. public safety standards. It is best suited for U.S.-based police, fire, EMS, county-level ECDs, and state/federal dispatch projects.

Access from China and Alternatives

Access from China is not specified, and both network availability and payment options are unknown. Because its compliance, procurement, and interfaces are primarily built around U.S. CJIS/NENA/GSA/NASPO frameworks, domestic deployment in China should be evaluated carefully. For Chinese use cases, local smart emergency response, public security/fire command-and-dispatch, and government private-network vendors are usually more appropriate.