biddle.com

What It Is

Biddle Consulting Group is a company that has been in the personnel selection testing business since 1974. Its core products include TestGenius, an online skills testing platform, and CritiCall, an online dispatcher skills testing solution. It is not positioned as a general-purpose HR suite, but rather as a vertical SaaS product focused on recruitment screening, job skills assessment, and test validation.

Core Features and Deployment

TestGenius covers a wide range of test categories, including Microsoft Office, keyboarding, data entry, accounting, clerical work, reading comprehension, customer service, medical/legal terminology, and industrial and mechanical comprehension. Multiple tests can be combined into a single assessment, with self-service administration and automatic scoring. The system supports delivering tests to applicants worldwide through a browser, as well as local proctored and remote testing. CritiCall is designed for 911/EMS and public safety dispatcher roles, with an emphasis on multitasking, reaction time, verbal comprehension, map reading, memory, and data entry skills.

Pricing and Business Model

The website clearly states that TestGenius is cloud-based software licensed annually with unlimited use. A single annual fee covers both internet-based testing and locally proctored testing, with no per-test or per-seat charges. This model is well suited to employers with high testing volumes and makes budgeting more predictable. However, the captured website content does not disclose specific pricing, plan tiers, free trials, or payment methods.

Security, Compliance, and Integrations

The product emphasizes safe and secure online testing and provides mechanisms for remotely confirming a test taker’s identity. Its Validation Wizard is used for local job validation, helping improve the defensibility of test results and reduce employment law risk. The website mentions an integration partner program and a Client Portal, but does not disclose specific ATS/HRIS integrations, APIs, permission models, or security and compliance certifications such as SOC 2, ISO, or GDPR.

Pros, Cons, and Best Fit

Its strengths are a highly detailed test library covering office work, contact centers, public safety dispatch, and other scenarios; support for both remote and proctored testing; and annual unlimited use, which can reduce the cost of large-scale hiring. Its weaknesses are limited public transparency, with missing information on pricing, trials, APIs, permissions, and security certifications. It is best suited for U.S. employers, public safety agencies, call centers, and HR teams that need a defensible recruitment assessment process.

Access from China and Alternatives

The captured text does not provide information on access from mainland China, a Chinese-language interface, local payment options, or cross-border data handling, so its accessibility from China is marked as unknown. For use in China-based hiring scenarios, network connectivity, candidate experience, payment, and compliance requirements should be verified separately. Comparable online assessment platforms include Criteria Corp, SHL, eSkill, TestGorilla, and Mercer Mettl.