avilo.com.au

What it is

Avilo is a patient SMS automation tool for allied health clinics that use Cliniko, based in Sydney, Australia. It positions itself as “the missing automation layer for Cliniko”: when patients reply to appointment reminder texts, the system can detect intent, automatically handle rescheduling, cancellations, waitlist filling, and common questions, and notify the appropriate practitioner when human judgment is needed.

Core features

Based on the page content, Avilo is not focused on generic customer support, but on closing the loop around clinic appointment operations. In rescheduling scenarios, it can understand natural-language patient messages such as “tmrw arvo,” check the relevant practitioner’s real-time availability in Cliniko, offer three available time slots, and write the confirmed appointment back to the schedule. For cancellations, it can follow the clinic’s policy: first try to reschedule, cancel directly, or direct the patient to call reception. For waitlist filling, when a slot opens up it automatically contacts waitlisted patients, holds the slot for 20 minutes, and moves on to the next patient if there is no response. For FAQs, it answers questions about pricing, address, parking, what to bring, and similar topics based on the clinic’s knowledge base.

Integrations, collaboration, and security

The product explicitly supports real-time read/write integration with Cliniko, and can send escalation notifications via Slack, Teams, Discord, or SMS. It takes a conservative approach to clinical questions, emotional messages, ambiguous issues, or questions outside the knowledge base: when uncertain, it stops automated replies and notifies a human to take over. However, the page does not disclose details on role-based permissions, team management, audit logs, data encryption, privacy compliance, or healthcare data compliance. For procurement in a healthcare setting, this is a significant information gap.

Pricing and trial

The page includes “Pricing” and “Book a demo” entry points, but the captured content does not include specific plans, prices, a free tier, or trial rules. At this stage, it appears to lean toward demo-driven sales. Actual costs, SMS fees, and whether pricing depends on clinic size still need to be confirmed with the vendor.

Pros, cons, and who it is for

Its strengths are its very focused use case, its ability to reduce missed SMS replies at reception, improve recovery of empty appointment slots, and keep Cliniko schedules accurate. Its drawbacks are the clear dependency on Cliniko, as well as insufficient public information on security and compliance, API access, self-hosting, and pricing. It is best suited to physiotherapy, rehabilitation, and allied health clinics in regions such as Australia that already use Cliniko. For use in China, network accessibility, SMS delivery channels, payments, and local compliance are not disclosed, so access should be tested first, and local clinic management systems or patient communication platforms should be evaluated as alternatives.