aviclaim.com

What It Is

AVICLAIM is a flight compensation claims service for air passengers, operated by ProBe-ASP B.V., with its terms governed by Dutch law. It focuses on passenger rights under EU Regulation EC261/2004, helping users claim compensation from airlines for flight delays, cancellations, denied boarding due to overbooking, and missed connections. The maximum compensation is typically up to €600 per passenger.

Core Features and Workflow

The main entry point is the “Flight Checker,” where users enter a flight number and date to check whether they may be eligible for compensation. If authorized by the user, AVICLAIM submits the claim to the airline on the user’s behalf and handles emails, payment reminders, negotiations, and related follow-up. When necessary, it can work with legal partners to take the case to court. The website also provides a login entry and customer portal. Its terms state that progress updates may be shared via email, the customer portal, or phone, but it does not disclose advanced team collaboration features, role-based permissions, APIs, or third-party system integrations.

Pricing and Compliance

Its business model is very straightforward: flight checks are free, and claims are handled on a “No cure, no pay” basis. If compensation is successfully recovered, AVICLAIM charges 35% of the actual amount recovered; if the claim is unsuccessful, users generally pay nothing. However, if a user authorizes AVICLAIM and then submits the same claim through another platform, withdraws after the deadline, or violates the terms, a 35% fee may still be charged. On the data side, the text states that AVICLAIM complies with GDPR, and that personal data is shared only with relevant employees or legal partners where necessary to perform the service. Closed-case data is retained for up to 6 months.

Pros and Cons

The advantages are its focused use case, transparent rules, no upfront cash cost for users, and coverage of all airlines that fall within the scope of EU regulations. Litigation is available when necessary and does not incur extra fees. The downsides are that the 35% success fee is relatively high, which significantly reduces the amount users ultimately receive; the claims timeline depends on airlines and courts and may stretch from several months to more than a year; and it is not a general-purpose SaaS product for internal business workflows, lacking the integrations, APIs, permission management, and related information typically found in enterprise software.

Who It’s For and Access from China

AVICLAIM is suitable for individual travelers who take flights departing from the EU, or flights operated by European airlines, and experience major disruptions—especially those who do not have the time to negotiate with airlines over an extended period. The text does not provide information on access from China, so its availability is unknown. Payments/receipts are mainly handled via bank account transfers, and overseas accounts may incur transaction costs. Alternatives include AirHelp, Flightright, and ClaimCompass; domestic Chinese travel platforms may offer flight disruption services, but their professional capability for EU EC261 claims should be verified separately.