thespoon.fr

What It Is

Spoon is a digital solution for restaurants, positioned as an all-in-one tool covering restaurant websites, digital menus, online ordering, POS, delivery, marketing, and multi-location management. Its core selling point is that customers can order directly from the restaurant’s menu, with an emphasis on bypassing third-party platforms and paying 0% commission on every sale.

Key Features

Based on the available content, Spoon covers the front, middle, and back office of restaurant operations. On the customer-facing side, it offers responsive websites, menu display, online orders, Click & Collect, and tableside QR codes. For operations, it supports iPad and receipt-printer integration, offline POS, automatic kitchen ticket printing, and on-site payment/POS integration. For delivery, restaurants can configure delivery zones, charge by kilometer or by area, and automatically calculate fees based on distance, time, and promotions. Marketing features include loyalty points, automated Google review requests, customer messaging, email and SMS campaigns, local SEO, and Google My Business integration. On the management side, it provides real-time analytics, invoice archiving, accounting export with TVA, multi-location management, role-based permissions, and consolidated reporting.

Pricing and Plans

The site lists three tiers: Basique, Clé-en-main, and Franchise, aimed respectively at small restaurants, established restaurants, and chain/franchise brands. However, it does not disclose specific pricing, hardware costs, implementation fees, or contract terms, so users need to book a consultation. No free plan or trial information was found.

Pros and Cons

Spoon’s strength lies in its end-to-end coverage, making it especially suitable for restaurants that want to reduce commissions paid to delivery platforms and build their own customer base. Features such as offline POS, kitchen printing, and automatic delivery-fee calculation are closely aligned with real operational needs. API, Webhooks, and n8n automation also leave room for further extension. The main drawbacks are limited pricing transparency and relatively little disclosure around security and compliance. Information on payment providers, data hosting, GDPR/PCI, and related matters is not clearly stated.

Who It’s For

Spoon is well suited to independent restaurants in France or the broader European market, food businesses with a high share of delivery or pickup orders, and restaurant chains that need multi-location reporting, role permissions, and unified brand operations. If all you need is a simple menu page, it may be more than necessary.

Access from China and Alternatives

Access from China is unknown, and Spoon does not disclose whether it supports local payment methods, domestic SMS, maps, tax requirements, or mini-program ecosystems. Chinese restaurant operators may compare it with Keruyun, 2Dfire, Weimob Smart Catering, and Youzan Catering. International alternatives include Toast, Lightspeed Restaurant, and Square for Restaurants.