tenanttracks.com

What It Is

TenantTracks is a tenant background screening service for the U.S. rental market, founded in 2010 and positioned as “built by landlords for landlords.” It is not a general-purpose property management SaaS platform; instead, it focuses on online background reports for rental application risk control. Its primary users are landlords, property managers, and real estate agents, with a particular emphasis on the quality of local eviction data in New England, especially Southern New England.

Core Capabilities

Its reports combine multiple categories of information: TransUnion credit reports and Vantage Score, nationwide criminal records, sex offender searches, terrorist watch lists, nationwide eviction records, internal eviction databases for MA/CT/RI/NH, the Tenant Performance Database, plus alias and historical address searches. Its differentiation lies in alias-based eviction matching, aggregation across multiple independent databases, and negative rental performance data reported by landlords, such as late payments, partial payments, non-payment, and Cash for Keys. The system also provides automatic form-filling for Adverse Action Notices when denying an applicant, helping support FCRA compliance.

Pricing and Workflow

The product is divided into Optimum-10 and Open Access. Optimum-10 costs $28.50 per report and is intended for high-volume landlords or property managers, but it requires office-environment credentialing and carries a $35 annual compliance fee, which is waived upon renewal if 50 reports are ordered during the year. Open Access costs $39 per report and can be paid for by either the landlord or the tenant; applicants enter the process via email or SMS, fill in their own information, and complete TransUnion identity verification. Tenant Only also costs $39 per report, with the tenant initiating the process and allowing the landlord to receive the report.

Pros and Cons

Its strengths include comprehensive report coverage, transparent pricing, soft inquiries that do not affect credit scores, and relatively clear explanations around FCRA compliance, report retention, applicant authorization, and dispute handling. For U.S.-based landlords, the internal eviction database and tenant performance database can provide practical value for risk assessment. The downsides are that Optimum-10 has a relatively high entry threshold, while Open Access depends on applicant response and identity verification, so turnaround time is not fully controllable. Reports are typically retained for only 60 days, after which access may be restricted or subject to fees. The main materials do not mention capabilities such as an API, property management system integrations, team permissions, or an enterprise-grade admin console.

Who It’s For and Access from China

TenantTracks is suitable for landlords, property management companies, and real estate agents renting residential properties in the U.S., especially those concerned about tenant risk in the New England region. It is not suitable for China’s domestic rental market, nor should it be used as a general CRM or property ERP system. Availability of access and payments from China is not disclosed. For alternatives, users can compare U.S. tenant screening tools such as TransUnion SmartMove, RentSpree, TurboTenant, Avail, and MyRental.