ourdoctor.com

What It Is

OurDoctor is a white-label telehealth platform for the U.S. market, helping partners launch online medical consultation services under their own brand and domain. Its backend includes a licensed physician network, EHR, e-prescribing, pharmacy fulfillment, and a patient portal. It highlights the ability to launch in about 7 days and coverage across all 50 U.S. states.

Core Features and Platform Capabilities

The platform supports video or phone consultations and offers 24/7/365 urgent care services. When medically appropriate, e-prescriptions can be sent directly to the patient’s preferred pharmacy, reducing paper-based workflows. Subscription plans also cover members and up to 7 family members, and include services such as behavioral health, dermatology, discounted vision, dental, and chiropractic care. For enterprise customers, the main value lies in the combination of “physician network + fulfillment infrastructure + white-label frontend,” rather than being just a standalone consultation tool.

Pricing and Business Model

OurDoctor discloses pricing for both patient-facing and white-label offerings. Patient-side plans include Unlimited Visits at $49/month and one-time visits at $59/visit. On the white-label side, Powered By White Label costs $299/month, with no contract and no setup fee. Fully Branded White Label costs $2,000/month, requires a two-year contract, and charges a $5,000 setup fee; it also supports custom pricing. Partners can set their own patient pricing and margins, making it suitable for subscription-based or pay-per-visit telehealth businesses.

Security, Compliance, and Integrations

The site states that its infrastructure is HIPAA-compliant and notes SOC 2 in progress, meaning SOC 2 completion has not yet been clearly confirmed. The platform promises 99.9% uptime and enterprise SLAs. In terms of integrations, e-prescribing and pharmacy fulfillment are explicitly included, but specific third-party systems, open APIs, or developer documentation are not disclosed, so its technical scalability still needs further verification.

Pros, Cons, and Who It’s For

Its strengths include a clear white-label positioning, short launch timeline, broad U.S. physician network coverage, and a complete prescription-to-pharmacy fulfillment flow. Its limitations are that it is mainly built around the U.S. healthcare system, while information on international compliance, API capabilities, team permissions, and accessibility from China is insufficient. It is best suited for health platforms, membership-based service providers, insurers, or benefits-related organizations looking to launch a telehealth brand in the United States.

Access from China and Alternatives

Access from mainland China, supported payment methods, and cross-border healthcare compliance are not disclosed in the available text, so these remain unknown. If targeting Chinese users, priority should be given to evaluating local licensing, physician practice compliance, prescription circulation, and cross-border data transfer requirements. Overseas alternatives to consider include Teladoc, Amwell, and MDLIVE; local Chinese alternatives include Ping An Health, JD Health, and WeDoctor.