Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Nuavox is an enterprise-focused Hosted VoIP and Cloud PBX provider. Its core offering is moving business phone systems to the cloud, providing features such as company switchboards, extensions, call queues, IVR, voicemail, and fax-to-email across IP phones, mobile apps, desktop clients, and web access. Its website states that the platform is hosted in a Tier 3 data center in Cyberjaya, Malaysia, and highlights 99.99% uptime.
In terms of channels, Nuavox is not focused on email marketing or SMS, but on enterprise voice communications: cloud PBX, fixed numbers, extensions, domestic and international calling, call forwarding, call waiting, automatic call distribution, call recording, monitoring, whisper, reporting, and more. It also supports HD video calls, instant messaging, chat rooms, voicemail to email, and fax to email, making it suitable for unifying traditional telephony, remote work, and customer service into one system. On the hardware side, it lists various Yealink desktop phones, wireless phones, conference phones, and gateways, which helps with deployment in physical offices.
Coverage information is mainly centered on Malaysia: a Cyberjaya data center, 8 access points in Klang Valley, and mentions of local numbers, long-distance, and international calling. However, it does not disclose a complete country coverage list. For performance, the main selling points are 99.99% availability, multiple dedicated lines, and carrier-grade data centres. The website also mentions SSAE 16 certified, SOC II audited, and Secure/Jive Secure encrypted calling. That said, details on telecom licensing, personal data protection, cross-border compliance, and SLA terms are not fully explained, so enterprises should verify these before procurement.
Pricing is based on a monthly subscription model: SOHO at MYR 70/month, SME at MYR 118/month, and CALL CENTER at MYR 128/month. There is also a 10-user example priced at MYR 178, with a note that prices are estimates and require confirmation. The site emphasizes low call rates, but does not list per-minute prices for local, long-distance, or international calls. For integrations, it offers an online admin portal, Web/Mobile/Desktop apps, CRM, and LDAP Integration, but there is no visible documentation for developer integrations such as APIs, SDKs, or Webhooks.
The strengths are a broad feature set, relatively clear entry-level package pricing, support for remote teams and call centers, and stated 24/7 support. The downsides are that Jive appears repeatedly in the product descriptions, making the underlying platform relationship somewhat unclear, and there is limited detail on call rates, APIs, and compliance. Nuavox is best suited for local Malaysian SMEs, sales and customer support teams, and companies looking to replace a traditional PBX with a cloud PBX. China accessibility cannot be determined from the available text. Chinese companies needing similar capabilities may also evaluate Tencent Cloud Contact Center, Alibaba Cloud Voice Service, 3CX, RingCentral, Twilio, or Vonage.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on nuavox.com official site.
nuavox.com is an Malaysia Comms & Email provider. TG4G tracks its product information, with monthly pricing from $15.00, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach nuavox.com directly.