Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
ISP Triage is a vertical SaaS/managed services platform built for ISPs, telecom operators, and enterprise network operators. It is not just a CRM; it brings customer lifecycle management, billing, support, RADIUS authentication, GIS-based network assets, and parts of core ISP services into one interface. The company also provides engineering services such as network design, deployment, troubleshooting, migration, and ongoing support.
On the business side, the platform covers leads, accounts, inventory, billing, invoices, payment tracking, tickets, installation scheduling, project management, and calendars. On the network side, it includes FreeRADIUS, with support for PPPoE, MAC authentication, attribute assignment, attribute templates, online sessions, and usage statistics. The GIS module can manage service areas, customer locations, fiber/wireless/copper infrastructure, and supports layer controls and imports. Company services also include DNS, Email, SIP options, and LibreQOS integration. The AI Assistant can query tickets, billing, and operational questions based on tenant data, while Voice AI is still under development.
There are no public standard subscription plans for the software. The website emphasizes manual customer screening, custom configuration, and scheduling a demo. The terms of service indicate that fees may be prepaid monthly or annually. Network engineering and consulting services are explicitly priced from $195/hour, making them suitable for scenarios that require short-term expert help with network configuration, optimization, troubleshooting, or architecture consulting. Default support hours are weekdays 9:00–17:00 Eastern Time, while 24/7 support requires a support contract.
The main advantage is that the product is closely aligned with real-world ISP operations, especially by combining CRM/billing with RADIUS, GIS, DNS, Email, and LibreQOS, which can reduce fragmentation across multiple systems. QuickBooks synchronization and audit logs also help with finance and compliance tracking. The drawbacks are opaque pricing, no clearly stated free plan or trial, and a lack of public API, developer documentation, and mainstream security certification information. Its vertical focus also means it may not fit general-purpose enterprise software use cases.
ISP Triage is best suited to rural broadband providers, wireless/wired ISPs, small and mid-sized operators, and teams that need external network engineering expertise. Access from mainland China is not disclosed in the available text, so it should be treated as unknown; payment methods are also not specified. For operations in China, a possible alternative would be combining a local CRM/ticketing/billing system with FreeRADIUS, NetBox, GIS, or carrier-grade OSS/BSS solutions.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on isptriage.com official site.
isptriage.com is an United States SaaS provider. TG4G tracks its product information, with monthly pricing from $195.00, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach isptriage.com directly.