Fellow CRM is a vertical CRM and automated customer support tool built for quick print shops. Its website positions it as “Inteligência Artificial para Gráficas.” The product is designed around taking orders via WhatsApp, helping print shops deal with queued customer messages, slow response times, and poor data visibility. It uses AI agents to handle the first round of customer reception, collect information, and create orders, while centralizing chats, orders, customer history, and business dashboards in one system.
Its main AI capability is 24/7 automated customer reception: when a customer sends a WhatsApp message in the early hours, the system can reply within seconds, gather requirements, and create an order, while staff only need to verify or approve it. On the CRM side, it includes WhatsApp integration, an order Kanban board, customer profiles, customer history, product and revenue data, plus dashboards for viewing service volume, daily revenue, customer count, and conversion rate by sales or support staff. The website claims it can reduce response time from 1–2 hours to under 60 seconds, automate 80% of customer interactions, and triple service capacity, but it does not disclose the model provider, training approach, or how these results were validated.
The page does not publish plans, pricing, free trial details, seat-based or message-based billing, or implementation fees. It only provides WhatsApp contact and demo booking options. Before purchasing, buyers should confirm the total cost, WhatsApp channel fees, deployment timeline, and the scope of after-sales support.
Its strengths are its highly specific positioning and direct focus on solving common pain points for print shops: congested WhatsApp inquiries, missed orders, and scattered business data. The product flow is also clear, moving from automated replies to human approval and then CRM recordkeeping. The downside is limited transparency: there is no privacy or compliance information, no API availability details, and no information about Chinese-language support, SLA, or customer case studies. Claims such as a 60% reduction in response time and a 45% revenue increase lack sample data and supporting methodology, so they should be treated with caution.
Fellow CRM is better suited to quick print, advertising print, and copy/print shops in Brazil or Portuguese-speaking markets that rely on WhatsApp for taking orders. For Chinese companies that mainly acquire customers through WeChat, WeCom, or Douyin direct messages, Fellow’s WhatsApp-centered workflow may not be a good fit; local alternatives such as WeCom SCRM, SalesEase, or Chofn may be more appropriate. Access from mainland China cannot be determined from the page; network connectivity, payment methods, and cross-border WhatsApp usage all need to be verified separately.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on fellow.com.br official site.
fellow.com.br is an Brazil AI Apps provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach fellow.com.br directly.