TaxiDex is a cloud-based dispatch system for operators of taxis, luxury cars, NEMT, school transportation, charter services, corporate shuttles, and similar fleets. It aims to combine the traditional dispatch board, booking forms, driver radio communications, and payment paperwork into a single platform, covering the dispatcher console, driver app, passenger app, Web Booker, and backend analytics.
The product is built around real-time operations: automated dispatch can assign jobs based on distance, vehicle type, driver rating, and custom rules, while still allowing manual overrides. The dispatcher console offers a live map, Kanban-style queues, multi-screen layouts, hotkeys, SOS alerts, and abnormal ETA notifications. On the driver side, it supports navigation, job acceptance, automatic fare calculation, an earnings dashboard, and offline tolerance. The passenger app supports reservations, multi-stop trips, real-time tracking, fare estimates, Apple Pay/Google Pay, loyalty features, and promo codes. Web Booker can be embedded into hotel or corporate websites and supports airport flight lookup.
Pricing is relatively transparent: Starter is $299/month and includes 2,500 trips, with a $1,500 setup fee; Professional is $899/month and includes 10,000 trips, with a $3,500 setup fee; Enterprise starts at $2,500/month, with setup starting from $8,500. There is no public free plan, but a 14-day PoC/Sandbox is available, making it suitable for stress-testing with real data before a serious purchase decision.
Integrations include Stripe, Adyen, Braintree, Square, Apple Pay, Google Pay, JazzCash, Google Maps, Mapbox, QuickBooks, Zendesk, Twilio, SendGrid, HubSpot, as well as Concur, Expensify, and NetSuite. On the security side, TaxiDex discloses TLS 1.3, AES-256, GDPR/CCPA practices, SOC 2-aligned controls, audit logs, and data export. Deployment is clearly cloud-based, with no self-hosting option mentioned.
Its strengths are a comprehensive fleet operations feature set, strong white-label capabilities, broad coverage of vertical use cases, and migration services from legacy systems such as Autocab and iCabbi. The drawbacks are the relatively high initial setup cost, some enterprise capabilities being concentrated in higher-tier plans, and the lack of disclosure around China-local maps, payments, compliance, and network availability. It is better suited to overseas transportation companies that already operate a fleet, have stable order volume, and want to run under their own brand. Chinese users should carefully verify direct access performance, domestic payment support, map services, and local alternatives.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on taxidex.com official site.
taxidex.com is an United States SaaS Tools provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach taxidex.com directly.