Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
MedeQ is a digital queue management and online appointment platform built for clinics in India. Its core goal is to help patients avoid long waits outside clinics. After verifying their Indian mobile number via OTP, patients can choose a nearby doctor and appointment slot, receive a token number, and view the current token being served, the number of people ahead, and the estimated waiting time in real time. Doctors, compounders, or clinic administrators can view the day’s appointments in the backend and update tokens with one click.
The product focuses on a complete “booking–token–real-time queue” workflow: mobile number login, doctor and time-slot selection, visit information entry, token generation, real-time queue syncing, and a return page for checking status. On the doctor side, it offers patient lists, one-click token updates, reduced waiting-room crowding, appointment revenue tracking, and patient history viewing. For third-party services, MedeQ clearly states that it uses MSG91 for OTP and notification SMS, Razorpay for payments, and Firebase as its database. No open API, webhooks, HIS/EMR integrations, or developer documentation were found.
Pricing is split between two sides. Patients pay a convenience fee when booking, usually ₹10–₹25, with an example of ₹20 per booking shown on the page; this fee is separate from the doctor’s consultation fee. Doctors/clinics use a monthly subscription model: the first 3 months are free, and billing starts from the 4th month, but the exact monthly fee is not disclosed in the main content. The refund policy is relatively clear: the convenience fee can be refunded if the doctor cancels, if the patient cancels more than 2 hours in advance, or in the case of duplicate payments. For doctor subscriptions, cancellations within 7 days of a new billing cycle are eligible for a full refund of that month’s fee.
MedeQ provides a fairly detailed privacy statement: it does not sell data or show ads, and data is used only for OTP, appointment notifications, queue display, payments, and product improvement. Security measures include HTTPS/TLS encryption in transit, OTP expiry after 10 minutes, Firebase security rules, and regular security reviews. In terms of roles, it confirms the existence of patients, doctors, compounders, and clinic administrators, but does not provide detailed permission controls. The deployment model appears to be cloud-based SaaS, with no mention of private deployment.
Its strengths are a focused use case, low operational barrier, and no need for an app or email, making it suitable for small and mid-sized Indian clinics that want to quickly launch queue and token management. Its weaknesses include opaque subscription pricing, limited ecosystem integrations and API capabilities, and unclear depth of permission management. It is better suited to standalone clinics or early-stage clinic chains, especially doctors with high outpatient volume but limited digital infrastructure.
Access from China is unknown. MedeQ is clearly centered on Indian mobile numbers, rupees, Razorpay, and Indian clinic workflows, so Chinese users would face limitations around payments, phone numbers, and local compliance. Domestic alternatives in China may include hospital WeChat official account/mini-program registration systems, WeDoctor, Haodf.com, or local clinic management SaaS and queue management systems.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on medeq.in official site.
medeq.in is an India SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach medeq.in directly.