Raqmee（رقمي） is an AI customer conversation platform for e-commerce merchants. Its core value is bringing WhatsApp, Instagram, Messenger, Facebook, and email into a unified inbox, allowing teams to handle pre-sales inquiries, after-sales issues, comment replies, and order follow-ups from one backend. The site highlights that it is a Meta-certified partner and provides official messaging capabilities through the Meta Business API.
From a communications perspective, Raqmee is not primarily a traditional email marketing or SMS platform. Instead, it focuses on social IM customer support and e-commerce operations. It supports AI auto-replies to direct messages, comment replies, suggested response scripts for support agents, and smooth handoff to human staff when needed. For team collaboration, it offers conversation assignment, automatic locking to prevent duplicate replies, task creation, and detection of negative sentiment or urgent issues. Its e-commerce positioning is clear, with features such as cash-on-delivery order confirmation via WhatsApp, allowing customers to confirm, cancel, or request help before shipment.
The pricing page shows plans starting from $29/month, with monthly and annual billing available. Annual billing can save up to 10%, and both USD and EGP are supported. Customer messages and team member replies are stated to be unlimited; AI replies, AI suggestions, and comment replies are calculated separately based on plan quotas or usage, with upgrades or top-ups available after exceeding the included allowance. Some outbound messages may be charged separately by Meta or other providers. Payment methods include Instapay, Vodafone Cash, Visa, and Mastercard. The refund policy allows requests within 14 days after subscription payment, with used services deducted.
The main advantage is its clear positioning: it is built around WhatsApp, Instagram DMs, comments, and COD order confirmation, all common needs for Arabic-speaking and Middle Eastern e-commerce businesses. Its connection to the official Meta API also gives it a stronger foundation in terms of compliance and channel stability. The combination of AI and human collaboration is also well suited to customer support teams looking to improve response speed. The downside is that public information remains incomplete: there is no detailed plan comparison, AI quota breakdown, message unit pricing, SLA, delivery rate, latency, or security certification data. Email is also only listed as a unified inbox channel, with no explanation of email API, SMTP, or bulk email capabilities.
Raqmee is best suited to small and medium-sized merchants operating Shopify or social commerce businesses in Egypt or Arabic-speaking markets, especially those relying on WhatsApp and Instagram for customer acquisition. If a business needs SMS, voice, global email delivery, strict SLAs, or stable access from mainland China, further verification is required. The site does not provide information about China access, RMB payments, or local compliance. Given the uncertainty around Meta-related services in mainland China’s network environment, teams in China should test access before adoption and prepare alternatives such as respond.io, SleekFlow, WATI, Zendesk, or Intercom.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on raqmee.com official site.
raqmee.com is an Unknown Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach raqmee.com directly.