kaiketsu-it.com

What It Is

Kaiketsu-IT（解決! IT）is not a typical SaaS product offering a set of online software tools. Instead, it is a low-cost IT outsourcing / managed operations service aimed at businesses with fewer than 10 employees. Its positioning is essentially: “we act as your company’s IT department,” helping small businesses without dedicated IT staff handle day-to-day tasks such as website updates, Facebook pages, Twitter information-posting setups, PC / email / software configuration, and smartphone or tablet usage issues.

Core Features and Collaboration Model

Based on the available content, the service focuses mainly on basic operations and IT support. Website copy and image changes can be requested by email; it can create and manage Facebook business pages; and it can set up and maintain a simple Twitter-based information publishing environment. It also helps with PCs, software, email, mobile-device integration, and advice on mobile phone plans. The primary support channel is email, which is presented as one reason for the low pricing; actual responses may be handled by email or phone. In terms of access control, the provider can store the customer’s IT-related information, and customers may also grant only the necessary permissions. However, there is no evidence of standard enterprise software capabilities such as multi-user collaboration, role-based permissions, or approval workflows.

Pricing and Service Boundaries

The publicly listed price is 9,878 JPY per month, tax included, and it is stated as the price for an annual contract. The page does not disclose a free trial or free plan, only a free consultation entry point. It also does not specify limits on service requests, response times, SLA, emergency incident handling, or whether complex development or advertising operations are included. As a result, buyers should confirm the contract scope through consultation before purchasing.

Pros and Cons

The main advantages are clear pricing and a relatively low barrier to entry, making it suitable for micro and small businesses that want to hand off miscellaneous IT tasks to an external team. It covers frequent needs such as websites, social media, devices, and email, so it is quite practical. The downside is that it is closer to a human-delivered service than a scalable SaaS platform. Information about third-party integrations, APIs, developer support, security and compliance, backup, and audit capabilities is not disclosed. It is therefore likely to be less attractive to multinational companies or teams that require standardized ITSM processes.

Best Fit and Access from China

It is best suited to local Japanese businesses with fewer than 10 employees that do not have an IT department but need help maintaining their website and basic office IT environment. The main content does not explain access from China, payment methods, or cross-border service availability, so these remain unknown. For deployment in China, businesses would typically be better served by local IT outsourcing or website maintenance providers, or by combining tools such as WeCom, DingTalk, or Lark with a local service team to achieve similar support.