hlava-it.cz

What It Is

HLAVA, s.r.o. is a managed IT and cybersecurity service provider (MSSP) based in Prague, Czech Republic. Since 2000, it has provided one-stop IT outsourcing services for local small and midsize businesses. Its core philosophy is to “put IT on our head,” allowing customers to focus on their core business.

Core Features (by Category)

• Protection Types: Provides AI/ML-based cybersecurity services, with core offerings including SentinelOne EDR endpoint protection, ransomware protection, upfront DNS filtering, and VPN. Advanced plans include penetration testing and advanced backups with free recovery testing support.
• Deployment Methods: Supports on-premises, cloud, and hybrid deployments, with strong expertise in Microsoft 365/Azure cloud migration as well as Synology NAS and MikroTik network architecture management.
• Compliance Certifications: Focuses on NIS2 Directive compliance audits and training, while also ensuring GDPR compliance, especially around data privacy and security strategies for enterprise AI adoption.
• Management and Alerts: Uses tools such as N-able for remote monitoring and patch management. Offers clearly defined SLAs: 4-hour response for the Basic plan, 2-hour response for the Professional plan, and 24/7 2-hour response for the Enterprise plan. Customers work directly with experts rather than a call center.
• Integration Capabilities: Deeply integrates with the MikroTik, Synology, ESET, SentinelOne, and Microsoft ecosystems, and also supports secure deployment of local LLM Copilot solutions.

Pricing

Uses tiered monthly subscription plans: PILOT Basic at CZK 750/month, PRO Professional at CZK 1,350/month, and MAX Enterprise starting from CZK 2,100/month, all excluding tax. Pricing is transparent with no hidden fees, making it highly cost-effective compared with hiring a full-time local IT employee.

Pros and Cons

Pros: Over 25 years of local experience; one-stop integration of IT and security; strong NIS2 compliance support; fast and transparent SLA response times; support for cutting-edge AI security deployments.
Cons: Service coverage is highly concentrated in Prague and the surrounding area; Enterprise pricing requires a separate quote; the technology stack leans toward specific brands such as MikroTik and Synology.

Who It’s For

Best suited for small and midsize businesses in the Prague area that want to offload IT operations, meet NIS2 compliance requirements, and find cost-effective managed security services—especially forward-looking teams with needs around secure AI adoption.

Access from China

Unknown. As a typical localized managed IT service provider, it primarily serves businesses in Prague, with no available information on China access or China-based nodes.