Live-Chat is an online customer support and visitor conversion tool for websites. Site owners only need to register, add their website in the dashboard, and embed a snippet of code to enable real-time communication between visitors and support agents. The product also offers Web, Windows client, and Android versions, making it suitable for handling customer inquiries across multiple devices.
In terms of channels, it centers on website IM live chat, while also supporting Email notifications, email export of chat history, a Telegram bot entry point, and visitor callback requests. The page lists detailed visitor information, including IP, browser, platform, referrer, and more. It also supports operator-to-operator chat, file uploads, quick reply templates, automated messages, visitor typing preview, and automatic suggested replies. For integrations, it explicitly supports passing customer IP, customer identifiers, and chat parameters to a CRM, but we did not find complete API documentation.
Pricing uses a per-site licensing model: each website requires a separate license, with tiers based on 1, 3, 6, or 12 months and different numbers of operators. It also offers a 14-day free trial and distinguishes between Free and PRO versions. The Free version allows up to 3 online operators and keeps chat history for 1 month; many PRO features are listed as unlimited. Unfortunately, the page does not provide specific prices. On performance, the official site emphasizes that the chat code loads asynchronously and does not affect website loading speed, but it does not disclose SLA, availability, message delivery rate, or latency metrics.
The main advantages are low deployment barriers and a fairly complete feature set, including multi-platform clients, Telegram, email alerts, CRM parameter passing, and free support. This makes it suitable for quickly launching a customer support system. The drawbacks are limited pricing transparency and relatively sparse compliance disclosures, with only a software registration certificate and cookie notice visible. Key enterprise procurement information—such as API details, data security, storage regions, and service availability—is missing. The Android version is marked as Alpha, which also suggests that its mobile maturity may be limited.
It is better suited to small and medium-sized websites, agencies, and sales-oriented businesses targeting the Russian-speaking market or comfortable with a Russian-language backend, for use in pre-sales consultation, lead capture, and support collaboration. Access from China cannot be determined from the crawled text, and payment methods are not disclosed. If serving customers in China, you should test network connectivity, Telegram availability, and the payment process in practice. Alternatives include LiveChat, Crisp, Tawk.to, Intercom, as well as Chinese products such as 美洽, 网易七鱼, and 环信客服.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on live-chat.biz official site.
live-chat.biz is an Russia Comms & Email provider. TG4G tracks its product information, an overall rating of 5.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach live-chat.biz directly.