KeepChat is an omnichannel customer communication platform with a clear focus on the Portuguese-speaking market. It is positioned not merely as a CRM, but as a conversation hub for SAC, support, sales, and customer success teams. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, E-mail, and website chat into a unified inbox, while also offering automation, team collaboration, reporting, and API integrations.
From a messaging and email perspective, KeepChat’s strength lies in aggregating IM and social channels, with email also included as a built-in channel. The site also lists SMS, but does not specify country coverage, carriers, or pricing. Voice channels are not clearly supported. Its unified inbox, internal notes, conversation transfers, departments, canned replies, and CSAT features make it suitable for multi-agent teams handling both pre-sales and after-sales support. On the automation side, it offers bots, workflows, AI assistant quotas, and scenario-based customer success reminders, NPS/CSAT flows, renewal notifications, and more.
KeepChat explicitly provides an open REST API and Webhooks, and says it has 40+ REST integration resources. It can connect with CRM, e-commerce, BI, marketing, and automation tools, including HubSpot, Salesforce, Pipedrive, Zapier, Make, n8n, Power BI, and others. On compliance, the site states support for end-to-end encryption, access control, LGPD/GDPR, two-factor authentication, and access auditing. Its terms of service also prohibit spam, fraud, and illegal content. One caveat is that the availability of third-party channels depends on the rules of external platforms such as WhatsApp, Meta, and Telegram.
Pricing is disclosed fairly clearly: plans range from Free to Elite, from R$0 to R$999/month, tiered by the number of included users. Extra users are charged separately, and annual billing saves 20%. Some channels are listed at R$24.99/month, additional AI messages cost R$0.09-R$0.16 each, and optional initial setup is R$1,200. Overall, the entry barrier is not high for small and mid-sized teams, but total cost can rise noticeably if you enable multiple extra channels, add more users, and consume more AI messages. The website does not disclose email deliverability, SMS unit pricing, throughput, or detailed SLA terms, so buyers evaluating it as communications infrastructure should confirm these with sales.
Its advantages include broad channel coverage, an interface designed around customer support teams, transparent packages, API and Webhooks support, and explanations around the stability and account-ban risks of the official WhatsApp API. The downsides are limited international documentation, performance claims that are more marketing-oriented, and a lack of real email/SMS deliverability and latency data. It is better suited to customer support, sales, and customer success teams in Brazil or Latin America where WhatsApp and social DMs are the primary channels. If your priority is large-scale email delivery or global SMS coverage, compare it with Twilio, MessageBird, Zenvia, Zendesk, Intercom, and similar platforms.
The crawled text does not provide information on mainland China network access, RMB billing, or local Chinese payment methods; the listed payment options are only credit card and boleto bancário. Its access status from China is therefore unknown. If using it with a mainland China-based team, test the admin console, WhatsApp/Meta-related resources, and API connectivity first, and prepare a fallback plan.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on keepchat.io official site.
keepchat.io is an Brazil Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach keepchat.io directly.