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Fluctus is an AI customer service platform from neWave, built for enterprise atendimento use cases. It highlights nearly 10 years of experience in communications and customer service systems, with generative AI natively integrated into its own platform. It mainly addresses common merchant pain points such as repeatedly answering the same questions across WhatsApp, Instagram, Facebook Messenger, and website chat, lack of after-hours response, and teams constantly switching between multiple channels.
The platform claims to use “the same intelligence as ChatGPT,” enabling it to understand customer intent and reply in natural language 24/7. In addition to AI-powered automated support, it also offers a human-agent Copilot: when a support agent takes over, the AI can improve message wording, suggest replies, and summarize previous conversations. On the operations side, Fluctus provides a unified inbox, queues and automatic assignment, a CRM module, and reporting, covering the workflow from message intake and routing to follow-up and performance analysis.
The captured page shows special terms for the Feira do Empreendedor Sebrae event: the Growth with AI plan is normally R$879/month, with an event price of R$679/month. It includes 500 atendimentos, 5 users, and 1 AI intelligent agent. Without a contract, there is a R$2,500 setup fee; signing a 12-month contract waives the setup fee. Extra conversations cost R$1.49 each. During the campaign, customers who sign up also receive the CRM module with 3 seats. The page only provides access to a test bot and does not specify an official free trial.
The main strengths are its focused use case and channel mix, which fits the Brazilian market well. Unified handling of WhatsApp Official API, Instagram, Messenger, and website chat is especially practical. The combination of AI auto-replies and Copilot can help customer service teams improve efficiency. Limitations include the lack of disclosed information about the underlying model, knowledge base configuration, open APIs, privacy compliance, data storage, and security certifications. The page also lacks examples of output quality and explanations of error-handling mechanisms.
Fluctus is better suited to Brazilian SMBs, customer support teams, and sales operations teams that primarily acquire and serve customers through WhatsApp/Instagram. For users in China, the page does not mention Chinese-language support, RMB payments, or domestic network availability, so its accessibility from China is unknown. If serving customers in China, businesses would typically need to consider alternatives such as WeCom, WeChat customer service ecosystems, or local intelligent customer support solutions.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on fluctus.dev official site.
fluctus.dev is an Brazil AI Apps provider. TG4G tracks its product information, with monthly pricing from $128.00, an overall rating of 5.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach fluctus.dev directly.