ThanksForFeedback is a customer feedback and online reputation management system. Its core purpose is to give dissatisfied customers an internal, private channel to speak up, allowing businesses to identify and resolve issues before they escalate or turn into public negative reviews. It also helps businesses collect positive feedback and guide customers to leave reviews on platforms such as Google, making it a good fit for service businesses that care about local reputation.
The system supports multiple feedback entry points: businesses can display a platform-generated QR code, use the SMS number provided by the platform, and let customers text โfeedbackโ to start the process. Businesses can also invite customers to provide feedback via SMS or email, or import customers in bulk via Excel and send requests in batches. Features include InstaFeedback, review generation, negative review interception, email notifications, monitoring for Google and 30+ review sites, NPS questions, custom survey questions, dashboards, and reporting tools. For multi-location businesses, headquarters can receive all notifications, while store managers receive only notifications for their own locations.
The official website does not list fixed plans or a pricing table. It only states that pricing depends on the number of locations, usage, and selected features. Long-term contracts are typically not required, and setup fees depend on the selected options and may be waived. The FAQ emphasizes that the system is easy to use and provides user guides. Some plans also include regular customer experience analysis and recommendations from the founder, but the exact frequency and deliverables are not disclosed.
Its strengths lie in covering both offline and online feedback touchpoints, making it especially suitable for restaurants, healthcare providers, retailers, chain stores, and other scenarios where businesses need to quickly capture customer sentiment. Negative review interception and review-site monitoring provide direct value for reputation management. The main drawback is limited public information on the website: there is no clear free plan/trial, pricing range, API documentation, or explanation of CRM or POS integrations. On security, it only mentions 128-bit SSL and that data is not sold or rented. Although the FAQ mentions HIPAA-related questions, it does not clearly provide full compliance certifications.
ThanksForFeedback is better suited to merchants or multi-location organizations that rely on Google reviews and overseas local review ecosystems. If your primary customers are in mainland China, the value of Google and overseas review sites is limited, and there is little public information about network accessibility, SMS capabilities, or payment methods. Its accessibility from China is unknown. Alternatives or complements may include Wenjuanxing, Tencent Questionnaire, WeCom SCRM, or local review-platform operation tools.
โ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on thanksforfeedback.com official site.
thanksforfeedback.com is an Unknown SaaS Tools provider. TG4G tracks its product information, an overall rating of 5.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach thanksforfeedback.com directly.