RoomRaccoon is an all-in-one hotel management system for the hotel and accommodation industry. The page positions it as an HMS/Hotelsoftware platform, with the core goal of bringing reservations, room status, channels, direct website bookings, payments, housekeeping, and reporting into a single cloud-based system. It serves a wide range of accommodation types, including independent hotels, boutique hotels, serviced apartments, hostels, B&Bs, Airbnb hosts, and vacation rentals.
The product lineup is fairly comprehensive. Its PMS includes a drag-and-drop booking calendar, Self Check-in, Online Check-in/out, upselling of add-on services, rate plans, packages, group bookings, automated guest communication, invoicing, and business reporting. The Channel Manager connects to 200+ distribution channels, including OTAs, metasearch, GDS, and bed banks, while syncing rates and inventory in real time to reduce overbooking. The Booking Engine is designed for direct bookings on hotel websites, with mobile support, add-on sales, a price comparison tool, Google Hotels integration, promo codes, and agent login. Additional modules include RaccoonHousekeeping, RaccoonRev for dynamic pricing, RaccoonID for ID scanning, RaccoonSite for website building, and RaccoonWhiteLabel for white-label use. The page also mentions 300+ partner integrations, ranging from accounting automation to digital door locks.
The text does not disclose specific plan prices, offering only “pricing/view pricing” and demo booking entry points. The FAQ notes that hotel software is usually sold as a monthly or annual subscription, with costs depending on the number of rooms and the feature set; payment processing, add-ons, and integrations may incur extra fees. The demo is free and carries no purchase obligation, and users can receive a free test account after booking. On support, the page highlights onboarding training, personalized configuration, data migration assistance, a knowledge base, success managers, and 24/7 support, and cites a customer support rating of 4.8/5.
The main advantages are broad module coverage and a high level of integration, making it suitable for reducing manual work through automation. Its channel and integration ecosystem is relatively rich. Direct booking, upselling, and dynamic pricing features can also help increase revenue. The drawbacks are the lack of public pricing, which makes it difficult to estimate total cost of ownership before procurement; several advanced capabilities are presented as add-on modules, which may increase the budget; and the security and compliance section is mostly described in general terms, with no clear certification, data center, or SLA details visible.
RoomRaccoon is better suited to small and mid-sized hotels, boutique hotels, vacation properties, and accommodation operators selling through multiple channels, especially those looking to upgrade from spreadsheets or fragmented systems. For use in mainland China, the main content does not provide information on network accessibility, RMB payments, WeChat Pay/Alipay, direct connections with Ctrip/Fliggy, or local invoicing, so its access status should be considered unknown. Hotels in China may also want to evaluate local alternatives such as Shiji, GreenCloud, and Ctrip-affiliated PMS/direct-connect solutions.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on roomraccoon.ch official site.
roomraccoon.ch is an Switzerland SaaS Tools provider. TG4G tracks its product information, an overall rating of 8.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach roomraccoon.ch directly.