Requeste is a ticketing/service request system for customer service, complaint handling, and feedback management. It automatically routes messages from email, website forms, and customer portals to the appropriate work queues, helping support teams handle inquiries, claims, and customer feedback in one place. The product is suitable for both internal and external customer service teams, with customer sizes ranging from small businesses with a few users to large organizations with hundreds of users.
Based on the available information, Requeste focuses on customer service task routing and overall workflow management: teams can prioritize tasks, the system records actions taken, and customers can view the progress of their requests through a portal. Supervisors can monitor work status in real time and use reporting tools for summary analysis. It also emphasizes reducing repetitive work for teams, making it suitable for service teams that need transparent handling processes and workload visibility. The system uses a modern browser-based interface and works on both desktop and mobile devices.
The official website does not publish standard plans or unit pricing; quotes are mainly obtained through consultation and scheduled demos. Implementation projects are priced based on enabled features, project scale, and workload. Licenses are available as fixed user licenses and floating licenses, which can be used together. For deployment, Requeste can be installed on the customer’s own servers or used in its recommended secure cloud environment. The latter can reduce the customer’s maintenance burden around backups and server updates.
There is limited public information on third-party integrations. It explicitly mentions the ability to connect to chat services and send chat issues to Requeste for follow-up reporting or deeper analysis. The team profiles also mention responsibility for interfaces and customer system integrations. In terms of compliance, the system supports working methods required under GDPR, and the customer portal complies with EU accessibility directive levels A and AA. Support is provided by a local technical support and development team in Finland, in Finnish and English, on weekdays from 8:30 to 16:30.
Its strengths include a clear customer service ticket workflow, support for a customer portal, reporting, and self-hosting, as well as the ability for feedback to reach the development team directly. It is relatively friendly to European organizations, public-sector bodies, or companies that prioritize GDPR. Limitations include a lack of public pricing, free trial information, permission details, API documentation, and integration ecosystem information. Internationalization and Chinese-language support are also not evident. It is better suited to small, mid-sized, and large teams that want to customize customer service workflows through an implementation project, rather than users looking for an out-of-the-box product with transparent pricing and a rich app marketplace.
The site does not provide information on access from China, domestic payment options, or Chinese-language service, so its accessibility status is unknown. Chinese teams looking for a local customer service system may compare it with Zendesk, Freshdesk, Zoho Desk, Jira Service Management, as well as domestic options such as Udesk, 网易七鱼, and 腾讯企点.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on requeste.com official site.
requeste.com is an Finland SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach requeste.com directly.