itremote.com

What It Is

IT Remote is a fully web-based remote assistance and remote access tool designed for IT support and remote operations. It allows technicians to control remote computers or servers from a browser, making it suitable for internal enterprise service desks, MSPs, schools/universities, and remote assistance for individual users. The product offers two main access methods: Quick Support for temporary support, and Agent for persistent access intended for long-term maintenance.

Core Capabilities

Its strengths lie in easy deployment and ease of use: after creating an account and running IT Remote on the target device, technicians can initiate a connection from the web console. Features include multi-monitor support, resolution and image quality settings, file transfer, copy and paste, remote reboot, administrator privilege elevation, user/device/group management, permission control, connection reports, dashboards, session logs, device access logs, mass deployment, and automatic updates. On the security side, the text mentions SSL encryption, two-factor authentication (2FA), and OAuth2. In terms of ecosystem, the official site states that APIs and Web Services are available on request, supporting integration with ITAM/ITSM/CRM systems; customer reviews specifically mention GLPI integration.

Pricing

Pricing uses a floating license and concurrent session model: one license corresponds to one remote assistance or remote access session, with unlimited devices and users. The French page lists the Professional plan at €20 excl. VAT/month, while the English page lists it at €18/month; the Mobile license is €10 excl. VAT/month; the Education plan requires contacting sales. The official description states that only annual subscriptions and annual billing are currently supported. A 15-day full-featured free trial is available, but only for non-commercial use.

Pros and Cons

Pros: it works directly in the browser and does not require installing a local control client, making it well suited for quick service desk intervention; the floating license model is friendly to teams with multiple technicians; enterprise capabilities such as security, logs, permissions, and mass deployment are fairly comprehensive; pricing is relatively competitive. Cons: public materials do not disclose complete API documentation or an SDK, and API access must be requested; its open-source status is not stated, and transparency is limited as a commercial subscription product; Linux and mobile support are not described in enough detail; there are pricing differences between the French and English pages, so the actual quote should take precedence.

Who It’s For and Access from China

IT Remote is suitable for European enterprises, service providers, and educational institutions that need low-cost remote support, manage large numbers of endpoints, and want integration with GLPI or ITSM tools. The source text does not provide information on access from mainland China, and service nodes and connectivity are unknown. Before purchasing, users should run a trial to verify latency, stability, and payment availability.