HudsonWorks is a multi-tenant SaaS platform for field service industries such as Solar, HVAC, Plumbing, and Roofing, positioning itself as a “field service OS.” It is not just a CRM: it brings customers, projects, tasks, time tracking, expenses, proposals, contracts, invoices, vendors, and calendars into a single data model. Its main target users are mid-sized trade service providers with 5–50 people and multiple installation or repair crews.
The product covers lead and customer management, project stages, crew assignment, task priority / due dates / comments / audit logs, mobile start/stop time tracking, optional GPS, project budgeted-hours summaries, and one-click conversion from proposal to contract to invoice. For vertical workflows, Solar emphasizes the process from lead to PTO; HVAC focuses on service tickets, installations, and maintenance plans; Plumbing highlights same-day dispatch; and Roofing emphasizes inspections, photos, purchase orders, and weather-based scheduling. Premium also adds tenant-level Algolia search, advanced reporting, sales pipeline management, quotas, and commissions.
Pricing is straightforward: Standard is $800/month for up to 10 users; Premium is $1,600/month with unlimited users, plus search, reporting, vendor invoices / purchase orders, priority support, and 90 minutes of remote training. There is no per-seat surcharge and no annual lock-in; users can pay monthly and cancel. Annual billing is available by contacting sales, and the text mentions a 10% discount. There is no self-serve free plan. Instead, HudsonWorks offers a 30-minute consultation plus a 30-day refundable pilot, along with hands-on onboarding.
Integrations include signing through the customer’s own DocuSign account, one-way Google Calendar sync, Algolia search, AWS S3 storage, Stripe subscription billing, and iOS/Android mobile apps. For collaboration, it supports task assignment, comments, activity logs, workspace owner invitations, and role settings, though no detailed permissions matrix is disclosed. On security, HudsonWorks highlights tenant_id usage, tenant-level isolation of search indexes, employees not routinely accessing tenant business records, data export, and deletion 30 days after cancellation. However, we did not see references to SOC 2, ISO, or GDPR certifications.
Its strengths are industry workflows that closely match field service operations, with the office and truck teams sharing the same view of work. It does not process customer payments, which avoids merchant-channel lock-in. Premium’s unlimited-user model is friendly to teams with multiple crews. The downsides are a relatively high starting price, poor fit for very small teams, manual recording of customer payments, one-way-only Google Calendar sync, and limited API information. It is best suited to mid-sized field service providers in North America or Europe that have outgrown spreadsheets, email, whiteboards, and multiple disconnected tools.
The available text does not provide information on China-based nodes, a Chinese-language interface, RMB payment, fapiao/invoicing, or local compliance, so its accessibility from China can only be rated as unknown. Subscriptions are billed through Stripe, and integrations such as DocuSign and Google Calendar may have uncertain availability in China’s network environment. China-based teams can compare it with ServiceTitan, Jobber, and Housecall Pro, or evaluate local CRM, ticketing, and low-code options such as 纷享销客, 销售易, 简道云, and 伙伴云 depending on the use case.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on hudsonworks.com official site.
hudsonworks.com is an United States SaaS Tools provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach hudsonworks.com directly.