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Digital Telephony is a cloud phone and VoIP business communications service for small and midsize businesses. Its messaging emphasizes that the team operates entirely in the United States and provides sales, customer support, and engineering assistance. The product is centered on cloud PBX, covering use cases such as office IP phones, desktop/mobile apps, extension dialing, voicemail, and call management. Its positioning is closer to a US-focused SMB phone system than a global CPaaS platform.
In terms of channels, the service is primarily voice VoIP. The Basic plan includes desktop and mobile apps, unlimited domestic calling in the US and Canada, SMS/MMS, and voicemail. Premium adds VoIP desk phones, unlimited video meetings for up to 200 participants, team messaging, an app center, and single sign-on. Advanced adds on-demand call recording, visual voicemail transcription, and call groups. The feature list also includes call forwarding, conferencing, hold, call waiting, call park, virtual receptionist, Follow Me, simultaneous ringing, dynamic Caller ID, an admin portal, call logs, and power-outage continuity, covering typical business phone needs.
Coverage information is relatively clear: unlimited inbound and outbound calling applies to the continental United States and Canada, while internal on-net extension calls are free. The website mentions the ability to call international customers and refers to international rates, but it does not disclose specific countries or pricing. On performance, it only uses descriptions such as “robust and reliable cloud PBX” and “top-tier performance,” along with Call Continuity to prevent outages caused by power failures. It lacks data on SLA, uptime, voice quality, and SMS delivery rates. For integrations, it supports Outlook, browser click-to-call, a unified inbox, and integrations with Microsoft Dynamics, HubSpot, G Suite, Office 365, Zendesk, Salesforce, and others, but there is no visible information about an open API or SDK.
Pricing transparency is decent. Basic is offered at a promotional price of USD 20.99/line/month, Premium at USD 25.99/line/month, and Advanced at USD 37.99/line/month. All are 12-month promotional prices and exclude taxes and fees; regular prices are USD 29.99, USD 39.99, and USD 49.99 respectively. The minimum order requirement is one unlimited extension and one company number. Add-ons are plentiful, including local numbers at USD 9.99/month, toll-free flat rate at USD 49.99/month, fax at USD 14.99/month, call recording at USD 4.99/month, call queues at USD 14.99/month, as well as IP phone hardware and installation services.
The strengths are a complete feature set, suitability for frequent US/Canada calling, comprehensive hardware and professional service options, and integrations with common CRM and office productivity tools. The drawbacks are limited disclosure around international rates, SLA, compliance certifications, and API capabilities, plus higher costs after the promotional period. It is best suited for US-based SMBs, sales and support teams, remote work teams, and companies that want to move a traditional phone system to the cloud.
The materials do not provide information about access from China, payment methods, or support for China numbers, so China accessibility should be considered unknown. Chinese teams that need reliable usage should test network connectivity, voice quality, SMS reachability, and payment options in practice. Comparable alternatives include RingCentral, Nextiva, 8x8, Vonage Business, Zoom Phone, and Microsoft Teams Phone.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on digitelonline.com official site.
digitelonline.com is an Unknown Comms & Email provider. TG4G tracks its product information, with monthly pricing from $20.99, an overall rating of 5.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach digitelonline.com directly.